Pets that have contagious diseases cannot enter the pet Hotel. Examples – flu, ringworm, parvo.

You need to bring your pets’ health book or pet passport for Check In to ensure the following are up-to-date:

a) Annual vaccine
b) Cough vaccine
c) Tick and Flea protection (spot on, tablet, collar or spray)
d) Mosquito protection
e) De-worming

Pet’s vet name, contact number and medical history (surgery, treatments, medications)

Your pet needs to be clean (bathed, brushed and free of ticks and fleas) or we can provide this service for your pet.

Please bring your personal ID or passport with you.

For busy periods (Christmas, Easter and Summer) please book well in advance. Minimum 4 nights. For Christmas minimum 6 nights.

Check in takes about 10 minutes to complete all the details that are necessary.

Pets staying 3 weeks and more need to give full deposit and a copy of the owners ID.

Check in is by reservation, we will need the following details: Check In date and time, Check out date and time, number of pets and number rooms required.

If you need to change any of the dates or times of your reservation, please notify us in advance to check for availability.

Please inform us in advance of any cancellations so we can remove your reservation.

Your reservation will be held for 24 hours from the Check In time. If you are more than 24 hours late without contacting us your reservation will be cancelled.

If you would like your pets to share a room, you need to confirm that they will be happy to share a room. Otherwise we can book separate rooms.

If your pet has a tendency to destroy their bedding please inform the receptionist to remove all items for health reasons.